About us
We are a business consisting of two plumbing and heating engineers, Lee & Ben, possessing over 15 years of experience in the industry. We believe in sourcing the highest quality materials and the most cost effective for our customers. We are dedicated to providing a high standard of customer service to our consumers on every job.
If you require an emergency call out, new boiler, boiler service or repair, or help with any plumbing issues, we are on hand to help. Please scroll to the bottom of the page for our contact details.
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Our
Services
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24 Hour Call Out Service
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Boiler Install & Repair
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Bathroom Install & Design
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Heating Install & Design
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gas and servicing
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COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
Our
Projects
What Our Clients Say